Shipping & Delivery Policy

Go Tech Deals – Go Tech Group Pty Ltd
ABN: 32 815 685 893

📦 Shipping Overview

Go Tech Deals ships orders Australia-wide using a mix of trusted courier partners.
We currently offer standard delivery only — express shipping is not available.

⏱ Processing Time (Handling Time)

All orders require up to 48 hours (2 business days) to be processed before shipping.
Processing time is separate from delivery time.
You will receive a shipping confirmation and tracking number once your order has been dispatched.

Orders placed on weekends or public holidays are processed on the next business day.

🚚 Delivery Timeframes (AFTER Processing)

Once your order has been processed and shipped:

📍 Metro Areas (e.g., Melbourne, Sydney, Brisbane, Adelaide):

1–3 business days

📍 Regional Areas:

2–7 business days

📍 Remote / Rural Areas:

5–10 business days

Delivery times can vary depending on courier workload, location, and seasonal demand.

🚛 Shipping Carriers

We work with a mix of Australian courier services, including:

Australia Post
CouriersPlease
Aramex / Fastway
Allied Express / Toll (for larger items)
Other reputable carriers as required

The courier is chosen automatically based on weight, size, and delivery location.

💲 Shipping Costs

Shipping charges are calculated at checkout based on:

Your delivery address
Parcel size and weight
Applicable courier rates

All shipping costs are shown before payment.

We do not charge any hidden fees.

📍 Delivery Attempts & Authority to Leave

Some parcels may require a signature.
If no one is home:

A card may be left
Delivery may be reattempted
Your parcel may be taken to a collection point

If you choose Authority to Leave, responsibility transfers once the parcel is delivered.

🔄 Split Shipments & Backorders

Your items may be shipped from more than one warehouse.
If so, you may receive multiple deliveries at no extra cost.

If a product is on backorder, we will contact you with updated timeframes.

❌ Failed Deliveries or Incorrect Address

If an order is returned due to an incorrect or incomplete address:

Re-delivery fees may apply
Processing and dispatch will resume once the order returns to our warehouse

Please ensure your address details are correct at checkout.

📦 Damaged, Lost or Missing Parcels

If your order arrives damaged, is lost in transit, or shows “delivered” but cannot be found:

We will investigate the issue with the courier.

📬 Tracking Your Order

All shipments include tracking.
Tracking may take up to 24 hours to update after dispatch.

❓ Questions?

Our customer support team is available to help:

📧 support@gotechdeals.com.au
📞 03 8578 2190